{"xsrfToken":"76d30e316fd915caaea7cc0c0856812a31836dc6_lout","branding":{"id":"11","key":"na","name":"Northern Access","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005691","headerLinkHoverBGColor":"#005691","headerBadgeColor":"#005691"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen","sharedPortalName":"Hilfe","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russisch (Russland)"},"de-DE":{"helpCenterTitle":"Willkommen","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"tr-TR":{"localeDisplayName":"Türkisch (Türkei)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#b6b6b6","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTEzMTcsIm5iZiI6MTc0MzY1MDcxN30.bO4_egadJprv6_vprbL4nXXG60bTnQvH2wO_v1KKFYE&client=a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"na","projectId":10103,"serviceDeskId":11,"name":"Northern Access","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für Northern Access erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"150","name":"Abrechnung & Zahlungsvorgang","descriptionHtml":"","callToAction":"Abrechnung & Zahlungsvorgang","introHtml":"<p>Fragen rund um Ihre Abrechnung und Zahlungsvorgang.</p>","icon":10522,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[37],"key":""},{"id":"151","name":"Anbieterwechsel","descriptionHtml":"","callToAction":"Anbieterwechsel","introHtml":"<p>Fragen rund um den Anbieterwechsel.</p>","icon":10521,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[37],"key":""},{"id":"152","name":"Eine Störung melden","descriptionHtml":"","callToAction":"Eine Störung melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10525,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[38],"key":""},{"id":"153","name":"Fragen zur Einrichtung Ihres Service","descriptionHtml":"","callToAction":"Fragen zur Einrichtung Ihres Service","introHtml":"<p>Hilfe für allgemeine IT-Fragen rund um die Inbetriebnahme</p>","icon":10545,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[38],"key":""},{"id":"154","name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","introHtml":"<p>Zur Kündigung Ihres Vertrags oder einer Zusatzoption</p>","icon":10500,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[37],"key":""},{"id":"155","name":"Vertrag","descriptionHtml":"","callToAction":"Vertrag","introHtml":"<p>Für alle Fragen rund um Ihren Vertrag.</p>","icon":10551,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[37],"key":""},{"id":"156","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10531,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"157","name":"Eine Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Eine Überprüfung nach Vorfällen erstellen","introHtml":"<p>Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, damit er in Zukunft nicht wieder auftritt.</p>","icon":10527,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"158","name":"Technische Aufgabe / Änderung","descriptionHtml":"","callToAction":"Technische Aufgabe / Änderung","introHtml":"<p>Zur Dokumentation Technische Aufgabe / Änderung im Endkunden bereich</p>","icon":10524,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"159","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10524,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"Allgemeine Anfragen"},{"id":38,"name":"technische Störungen & Beratung"}],"orderMapping":{"37":[150,151,154,155],"38":[152,153]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTE5MTcsIm5iZiI6MTc0MzY1MDcxN30.yRJodSIa77nEwwVLmjmfpvPUq78YLXFW43t4matgtRw","targetCollection":"upload-project-10103","endpointUrl":"https://api.media.atlassian.com","clientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","tokenDurationInMins":20}},"reqCreate":{"id":152,"projectId":10103,"form":{"name":"Eine Störung melden","descriptionHtml":"","callToAction":"Eine Störung melden","intro":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bem&uuml;hen uns, das Problem schnell zu beheben.</p>","instructions":"","icon":10525,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fasse das Problem zusammen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreiben Sie bitte, was und wie dies passiert ist.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10305","fieldConfigId":"10466","label":"Kundennummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10061","fieldConfigId":"10167","label":"Vertragsnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10203","label":"Vorname & Nachname Eigentümer/Vertreter","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10302","fieldConfigId":"10463","label":"Straße + HNr","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10303","fieldConfigId":"10464","label":"Ort","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10151","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10282","fieldConfigId":"10443","label":"Störungsart","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10348","label":"Komplettausfall","selected":false,"children":[{"value":"10351","label":"DOCSIS","selected":false,"children":[]},{"value":"10352","label":"DSL","selected":false,"children":[]},{"value":"10353","label":"FTTH","selected":false,"children":[]},{"value":"10535","label":"Migration","selected":false,"children":[]}]},{"value":"10347","label":"Internet","selected":false,"children":[{"value":"10354","label":"Abbrüche","selected":false,"children":[]},{"value":"10355","label":"Bandbreite","selected":false,"children":[]},{"value":"10356","label":"Komplettausfall","selected":false,"children":[]},{"value":"10536","label":"Migration","selected":false,"children":[]}]},{"value":"10349","label":"Telefonie","selected":false,"children":[{"value":"10357","label":"Ausgehend","selected":false,"children":[]},{"value":"10358","label":"Eingehend","selected":false,"children":[]},{"value":"10359","label":"Komplettausfall","selected":false,"children":[]},{"value":"10537","label":"Migration","selected":false,"children":[]}]},{"value":"10350","label":"TV","selected":false,"children":[{"value":"10360","label":"Aussetzer","selected":false,"children":[]},{"value":"10361","label":"Komplettausfall","selected":false,"children":[]},{"value":"10538","label":"Migration","selected":false,"children":[]}]},{"value":"10533","label":"Kundenportal","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/152","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/152","calendarParams":{"firstDay":1,"date":"2025-04-03T05:25:17+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTE5MTcsIm5iZiI6MTc0MzY1MDcxN30.yRJodSIa77nEwwVLmjmfpvPUq78YLXFW43t4matgtRw","targetCollection":"upload-project-10103","endpointUrl":"https://api.media.atlassian.com","clientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ropa","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"76d30e316fd915caaea7cc0c0856812a31836dc6_lout","baseUrl":"https://ropa.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ropa.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7cbd21c42c8b4184a51f52f002ba9f30","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}