{"xsrfToken":"3a102e442d1d164bc06fbd8ef4824656156e3212_lout","branding":{"id":"7","key":"ec","name":"echtschnell","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen bei der DBN","sharedPortalName":"Hilfe","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russisch (Russland)"},"de-DE":{"helpCenterTitle":"Willkommen bei der DBN","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"tr-TR":{"localeDisplayName":"Türkisch (Türkei)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#b6b6b6","helpCenterTitleColor":"#000000","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"7","key":"ec","projectId":10085,"serviceDeskId":7,"name":"echtschnell","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für echtschnell erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"101","name":" Vertrag","descriptionHtml":"","callToAction":" Vertrag","introHtml":"<p>Für alle Fragen rund um Ihren Vertrag.</p>","icon":10551,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[27],"key":""},{"id":"97","name":"Abrechnung & Zahlungsvorgang","descriptionHtml":"","callToAction":"Abrechnung & Zahlungsvorgang","introHtml":"<p>Fragen rund um Ihre Abrechnung und Zahlungsvorgang</p>","icon":10522,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[27],"key":""},{"id":"98","name":"Anbieterwechsel","descriptionHtml":"","callToAction":"Anbieterwechsel","introHtml":"<p>Fragen rund um den Anbieterwechsel.</p>","icon":10521,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[27],"key":""},{"id":"99","name":"Eine Störung melden","descriptionHtml":"","callToAction":"Eine Störung melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10525,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[28],"key":""},{"id":"100","name":"Fragen zur Einrichtung Ihres Service","descriptionHtml":"","callToAction":"Fragen zur Einrichtung Ihres Service","introHtml":"<p>Hilfe für allgemeine IT-Fragen rund um die Inbetriebnahme</p>","icon":10545,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[28],"key":""},{"id":"110","name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","introHtml":"<p>Zur Kündigung Ihres Vertrags oder einer Zusatzoption</p>","icon":10500,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[27],"key":""},{"id":"105","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10531,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"107","name":"Eine Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Eine Überprüfung nach Vorfällen erstellen","introHtml":"<p>Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, damit er in Zukunft nicht wieder auftritt.</p>","icon":10527,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"108","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10524,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"Allgemeine Anfragen"},{"id":28,"name":"technische Störungen & Beratungen"}],"orderMapping":{"27":[110,98,101,97],"28":[99,100]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e75d05ea-34cb-359f-93c8-40fad13b691c","appLinkName":"","appLinkUrl":"","spaceKey":"echtschnel","spaceName":"echtschnell","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EC","serviceDeskId":7,"kbLinkDomainURLs":["https://ropa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzA2NDA2NDQsIm5iZiI6MTczMDYzOTQ0NH0.lpEXdYAOb7u558bRhjrM4Xq5YcSswjn5q3asut5__74","targetCollection":"upload-project-10085","endpointUrl":"https://api.media.atlassian.com","clientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","tokenDurationInMins":20}},"sharedPortal":{"name":"Hilfe","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ropa.atlassian.net/wiki","kbLinkDomainURLs":["https://ropa.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ropa","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3a102e442d1d164bc06fbd8ef4824656156e3212_lout","baseUrl":"https://ropa.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ropa.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e826639011194d6e9880e40bb57c2422","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}