Hilfe
  1. Hilfe
  2. echtschnell
  3. Eine Anfrage stellen

echtschnell

Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für echtschnell erstellen.

Allgemeine Anfragen

Kündigung

Zur Kündigung Ihres Vertrags oder einer Zusatzoption

Unterstützt von Jira Service Management
{"xsrfToken":"f5a886237a1376970c2c5b98daa9113e1c5237cf_lout","branding":{"id":"7","key":"ec","name":"echtschnell","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen","sharedPortalName":"Hilfe","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russisch (Russland)"},"de-DE":{"helpCenterTitle":"Willkommen","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"tr-TR":{"localeDisplayName":"Türkisch (Türkei)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#b6b6b6","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTAwNTg2NTYsIm5iZiI6MTc1MDA1ODA1Nn0.ZiA_bWGmPhJ3W_xsmT-U_v6iFZ2xaRwCvudjjKBUfiY&client=a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"ec","projectId":10085,"serviceDeskId":7,"name":"echtschnell","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für echtschnell erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"101","name":" Vertrag","descriptionHtml":"","callToAction":" Vertrag","introHtml":"<p>Für alle Fragen rund um Ihren Vertrag.</p>","icon":10551,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[27],"key":""},{"id":"97","name":"Abrechnung & Zahlungsvorgang","descriptionHtml":"","callToAction":"Abrechnung & Zahlungsvorgang","introHtml":"<p>Fragen rund um Ihre Abrechnung und Zahlungsvorgang</p>","icon":10522,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[27],"key":""},{"id":"98","name":"Anbieterwechsel","descriptionHtml":"","callToAction":"Anbieterwechsel","introHtml":"<p>Fragen rund um den Anbieterwechsel.</p>","icon":10521,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[27],"key":""},{"id":"99","name":"Eine Störung melden","descriptionHtml":"","callToAction":"Eine Störung melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10525,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[28],"key":""},{"id":"100","name":"Fragen zur Einrichtung Ihres Service","descriptionHtml":"","callToAction":"Fragen zur Einrichtung Ihres Service","introHtml":"<p>Hilfe für allgemeine IT-Fragen rund um die Inbetriebnahme</p>","icon":10545,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[28],"key":""},{"id":"110","name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","introHtml":"<p>Zur Kündigung Ihres Vertrags oder einer Zusatzoption</p>","icon":10500,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[27],"key":""},{"id":"105","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10531,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"107","name":"Eine Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Eine Überprüfung nach Vorfällen erstellen","introHtml":"<p>Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, damit er in Zukunft nicht wieder auftritt.</p>","icon":10527,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"124","name":"Technische Aufgabe / Änderung","descriptionHtml":"","callToAction":"Technische Aufgabe / Änderung","introHtml":"<p>Zur Dokumentation Technische Aufgabe / Änderung im Endkunden bereich</p>","icon":10524,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"108","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10524,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"Allgemeine Anfragen"},{"id":28,"name":"technische Störungen & Beratungen"}],"orderMapping":{"27":[110,98,101,97],"28":[99,100]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e75d05ea-34cb-359f-93c8-40fad13b691c","appLinkName":"","appLinkUrl":"","spaceKey":"echtschnel","spaceName":"echtschnell","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EC","serviceDeskId":7,"kbLinkDomainURLs":["https://ropa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwNTkyNTYsIm5iZiI6MTc1MDA1ODA1Nn0.GKQtnE-1mml7v72lL0Lm8HWDrA39qBMZjFbzrFc5Oj8","targetCollection":"upload-project-10085","endpointUrl":"https://api.media.atlassian.com","clientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"32771ba6-248f-4f72-af70-6d82c6657985","name":"Allgemein","categoryUrl":"https://ropa.atlassian.net/servicedesk/customer/portal/7/topic/32771ba6-248f-4f72-af70-6d82c6657985","lastUpdated":"1722606045555","createdAt":"1716878629865"},{"id":"d6916f7f-ae7d-4cb9-885f-bc0b7c3cb712","name":"echtTV","categoryUrl":"https://ropa.atlassian.net/servicedesk/customer/portal/7/topic/d6916f7f-ae7d-4cb9-885f-bc0b7c3cb712","lastUpdated":"1722606159197","createdAt":"1716878639225"},{"id":"5c10df41-48de-4773-8ba2-1ad9d1fbc98a","name":"Telefonie","categoryUrl":"https://ropa.atlassian.net/servicedesk/customer/portal/7/topic/5c10df41-48de-4773-8ba2-1ad9d1fbc98a","createdAt":"1716878648937"},{"id":"69df9feb-b042-4f7f-a08e-1af2811c4413","name":"Internet","categoryUrl":"https://ropa.atlassian.net/servicedesk/customer/portal/7/topic/69df9feb-b042-4f7f-a08e-1af2811c4413","createdAt":"1716878655551"},{"id":"7b97ae00-45c3-4362-b498-63bfe2256e1e","name":"Waipu TV ","categoryUrl":"https://ropa.atlassian.net/servicedesk/customer/portal/7/topic/7b97ae00-45c3-4362-b498-63bfe2256e1e","lastUpdated":"1722615279398","createdAt":"1722611239536"}]}},"reqCreate":{"id":110,"projectId":10085,"form":{"name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","intro":"<p>Zur K&uuml;ndigung Ihres Vertrags oder einer Zusatzoption</p>","instructions":"","icon":10500,"iconUrl":"https://ropa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10061","fieldConfigId":"10167","label":"Vertragsnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10305","fieldConfigId":"10466","label":"Kundennummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10203","label":"Vorname & Nachname","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10302","fieldConfigId":"10463","label":"Straße + HNr","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10303","fieldConfigId":"10464","label":"Ort","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10151","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Fassen Sie hier Ihr Anliegen zusammen. ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/110","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/110","calendarParams":{"firstDay":1,"date":"2025-06-16T09:14:17+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e75d05ea-34cb-359f-93c8-40fad13b691c","appLinkName":"","appLinkUrl":"","spaceKey":"echtschnel","spaceName":"echtschnell","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EC","serviceDeskId":7,"kbLinkDomainURLs":["https://ropa.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGE4YjJhNi0xZmI2LTQwZGYtYTBkMy03ZmYxYWVkN2I3NDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwNTkyNTcsIm5iZiI6MTc1MDA1ODA1N30.4lqVlqcNsLzk8vd07X89aw_XC30esmiIEDYJOy6Qdo4","targetCollection":"upload-project-10085","endpointUrl":"https://api.media.atlassian.com","clientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ropa","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f5a886237a1376970c2c5b98daa9113e1c5237cf_lout","baseUrl":"https://ropa.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ropa.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a8a8b2a6-1fb6-40df-a0d3-7ff1aed7b745","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5f7a3d053df647a58eed401eb04a25ad","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}